You can have the most wonderful product in the world, but if your customers cannot figure out how to use it effectively and efficiently, what good is it to them? In many cases, technical documentation is the key to helping your customers get the most out of your product.
Swan-Cross can help you by producing the kind of documentation you need to help your customers—and reduce your downstream support costs. Whether you need manuals or other print-oriented documentation, online documentation systems, or a combination of both, we can develop technical documentation that will give your customers what they need, when and where they need it.
Contact us for a free initial consultation and estimate. You might be surprised at the value you can add to your product.
Check out these samples of our work in this area:
Note that all samples are in PDF format. Some are designed to be viewed online, and others are not.
- Excerpts
from the Guide to the Application Event System.
This guide was written as a complement to the online help system
for a new feature in the software we were documenting at Infor.
This PDF contains only excerpts but shows the complete Table
of Contents. This guide contains conceptual
information, sample scenarios, and reference material. (Used
by permission of Infor Global Solutions, Inc.)
- Other writing samples, taken mostly from work Chuck did for Avaya on their Dialog Designer product. This one is intended to be viewed online.